Automated emails
From this page you can manage all the email templates for automated / transactional emails such as order confirmations.
Managing the available Automated Emails
1. From the Dashboard click Store setup

2. Then click Automated email
The Email notifications page displays.

Email Templates
There are nine email notification templates available for you to use:
Email Template | Description |
---|---|
Order notification | Sent to store owner for every order when activated |
Order confirmation | Sent when a customer successfully places their order |
Invoice order | Sent when the store admin clicks "Email invoice" on invoice orders page |
Refund | Sent when any refund is done on an order and "notify customer" is selected |
Abandoned checkout | Sent when a customer abandoned checkout before payment |
Shipping confirmation | Sent when a tracking number is added and or any items are set to shipped |
Account details | Sent when an order is made with account details such as login/password |
New gift card | Sent when a gift card is issued, generated or purchased |
Store invite | Sent when you invite a new staff member to your store admin panel |
Setting Notification Emails
By default all email notifications are enabled.
To review and edit a notification template follow the steps below:
1. Click the Email notification bar
The expanded view for the selected notification displays.

2. Enter the email setup options:
From name: Enter your store name
From email: This is pulled from the email address you entered in General Settings
Subject: The subject default is the notification template name, you can override this if required
Type of email: Select plain text or HTML
Email body: Edit or enter the body of the email (see below)

Email Body Example (Order notification)
Hello {{ store_name }},
{{ order.full_name }} has ordered from your store, {{ order.order_date|date }}:{% for cartItem in order.cart %}
{{ cartItem.text }}
{% endfor %}Method of payment processing:
{{ order.payment_method }}Shipping address:
{{ order.shipping_street }}
{{ order.shipping_city }}, {{ order.shipping_state }} {{ order.shipping_zip }}
{{ order.shipping_country_name }}
{{ order.phone }}
3. You can add additional variables to your email by clicking View all available email variables

Template Variables
Only variables relevant to the current template will be displayed.
4. Copy and paste variables back into your email body as needed

5. Click Save
Updated almost 6 years ago